Order cancellation policy

Cancellation Rights 

You may cancel a Contract at any time within seven working days, beginning on the day after you receive the Product(s) (or, where the Products are services, the day after acceptance of your order for the services) (in each case, the "Statutory Return Period"). In this case you will receive a full refund of the price paid for the Product(s) (including any delivery costs) as soon as possible (and in any event, within 30 days of the day you have given notice of your cancellation).

To cancel a Contract, you must inform us in writing. Except in the case of services, you must also return the Product(s) (including all its accompanying components and accessories) to us immediately, in the same condition in which you received them, and at your own cost and risk. We request that you return such Product(s) (including all its accompanying components and accessories) to us with its original packaging.  Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a Contract for the supply of the following Products:
(a) Products which have been made to your specification or which have been personalised (e.g. by way of an engraving);
(b) Products which are audio or video recordings or computer software and have been unsealed;
(c) any services which we have started performing.

Please note that the provisions above are not intended to be a full statement of all of your rights. For further information about your rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.

Returns, Cancellations and Substitutions


We want you to be totally satisfied with every purchase you make from the Site. If for any reason you are not completely happy with your purchase and the Statutory Return Period (referred to in Clause 4 above) has expired, simply return it within 30 days of delivery, unused and in its original packaging together with the Seiko invoice and we will either exchange it or offer you a refund. Please note the delivery charge is not refundable after the expiry of the Statutory Return Period unless the product is faulty. Unfortunately, this section 5.1 does not apply to any services purchased by you from the Site.

We will usually refund any money received from you (including pursuant to Clause 4) using the same method originally used by you to pay for the Product.

All sizes and measurements of Products on the Site are approximate but we do try to make sure that they are as accurate as possible.

All Products are guaranteed against manufacturing defects for a period of 24 months. The terms of this guarantee will be provided with the Product.

Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed Products. For further information about your statutory rights please contact your local authority Trading Standards Department or Citizens' Advice Bureau.